ERR-AUTH | Authorization failed
This code indicates the system could not authorize the requested action under current security, account, or policy rules.
What This Code Means
ERR-AUTH appears when the system cannot confirm authorization for a transaction or account action. “Authorization” here can refer to multiple layers: user authentication, security checks, account permissions, or transaction approval rules. The system may reject the request if it cannot validate identity signals, if the session is not trusted, or if the transaction is not permitted for the account’s current status. This code reflects a decision that the request is not authorized to proceed at that moment. It does not automatically indicate fraud, and it does not necessarily mean the password is wrong; it indicates the authorization step did not pass.
Where Users Usually See This Code
- When approving a transfer, adding a new payee, or confirming a payment
- During actions that require additional verification (step-up checks)
- In admin or back-office logs for failed authorization decisions
Why This Code Appears
- Security verification did not complete or was not accepted
- The request did not meet account permission rules for that action
- The session is not recognized as valid for sensitive actions
- A risk control rejected the authorization attempt
What Typically Happens Next
- The transaction or action is blocked and not submitted for settlement
- The system may keep the draft or require a new attempt
- The user may be returned to a verification or sign-in checkpoint
What This Code Is Not
- It is not a balance or funding outcome (it does not confirm insufficient funds)
- It is not inherently a system outage or technical malfunction
- It is not an indication that a payment was posted and then reversed
Troubleshooting Checklist
- □ Review whether the action required additional confirmation or verification
- □ Check whether the session state changed (signed out, expired, or switched devices)
- □ Confirm whether the same authorization failure occurs for other actions or only one transaction type
- □ If repeated, use official support channels to confirm permission status and required verification steps
Notes And Edge Cases
Authorization failures can be sensitive to timing and context, especially when multiple verification steps are used. Some systems treat certain actions as “high risk” and apply stricter authorization thresholds. In multi-device scenarios, an authorization request may fail if the system expects confirmation from a different channel. Authorization failure codes may also appear when account status changes during a session, resulting in an authorization decision that does not match earlier attempts.