ERR-REVERSAL | Reversal required
This code indicates the system flagged the transaction for reversal handling due to an incomplete, conflicted, or failed processing outcome.
What This Code Means
ERR-REVERSAL appears when the system determines a transaction cannot remain in its current state and requires reversal logic to restore consistent balances or statuses. Reversals can occur when a transaction is partially processed, duplicated, or fails after an authorization or posting step. The code is typically used internally to communicate that a compensating action is needed to return the system to a stable state. It does not automatically mean the user has received funds back already; it means the system believes a reversal workflow is required. It also does not indicate fault by the user; it reflects processing integrity controls.
Where Users Usually See This Code
- In payment or transfer status screens that show “reversal” messaging
- In merchant/processor logs describing failed capture requiring reversal
- In bank back-office exception reports related to transaction integrity
Why This Code Appears
- A transaction was authorized but did not complete posting or capture
- Duplicate submissions created conflicting states
- A downstream settlement step failed after initial processing
- The system detected inconsistency requiring corrective processing
What Typically Happens Next
- The system initiates or schedules reversal/compensation processing
- The transaction may appear as reversed, voided, or canceled in history
- Any holds may be released according to platform timing rules
What This Code Is Not
- It is not the same as “payment declined” (declines typically occur before processing)
- It is not a simple timeout; it implies a corrective action is needed
- It is not confirmation of final refund timing or completion
Troubleshooting Checklist
- □ Review transaction history for a separate reversal or adjustment entry
- □ Check whether the transaction status changes from pending to reversed over time
- □ Avoid assuming final balance impact until the transaction reaches a terminal status
- □ If the state does not resolve, contact official support to confirm reconciliation status
Notes And Edge Cases
Reversal handling can be asynchronous, especially when multiple systems are involved (bank core, processor, network). A user may see an intermediate state where the original transaction is visible and later replaced by a reversal entry. Some systems use “reversal required” as an internal flag even when the user-facing status is “processing.” The code does not specify whether the reversal is immediate or queued; final timing depends on the platform’s settlement and reconciliation cycles.