WS-37368-7 - Your PlayStation Network account has been suspended
Your PSN account has been temporarily suspended due to violations of the Terms of Service.
A reference for console, launcher, and network error codes spanning PlayStation, Xbox, Steam, and major game titles.
Gaming error codes are platform and service responses that explain why a console, launcher, or online feature isn’t working as expected. They often point to sign-in problems, network conditions, store or licensing issues, corrupted installs, update mismatches, or temporary service outages.
This directory is meant to be a practical reference you can scan while you troubleshoot. Codes are grouped by recognizable families (WS-, NP-, SU-, CE-, plus common numeric patterns), and each page aims to translate the code into plain language and likely causes. When possible, the next steps are ordered from fastest checks to deeper fixes.
Your PSN account has been temporarily suspended due to violations of the Terms of Service.
The game or application has crashed. This is a general error for PlayStation 4 crashes.
Unable to connect to the PlayStation Network servers. Check your internet connection.
Xbox error indicating the game or app license cannot be verified. Check your Xbox Live subscription.
Unable to sign in to Xbox Live. This may be due to account issues or service problems.
Steam cannot connect to its servers. Check your internet connection and Steam server status.
The PlayStation system software update failed. Try updating again or contact support.
Failed to connect to PlayStation Network servers. Check PSN status and your connection.
Windows error indicating the game cannot start due to missing or corrupted system files.
Steam needs an internet connection to update games. Check your connection and Steam settings.
PlayStation 4 system software error. Try restarting the console or rebuilding the database.
Windows error indicating permission issues. Run the game as administrator or check file permissions.
Steam cannot detect an internet connection. Check your network settings and firewall.
PlayStation download has been suspended. Check your internet connection and storage space.
Windows error indicating invalid parameters. This may be due to corrupted game files or system issues.
Your PSN account has been temporarily suspended due to violations of the Terms of Service.
The game or application has crashed. This is a general error for PlayStation 4 crashes.
Xbox error indicating the game or app license cannot be verified. Check your Xbox Live subscription.
Steam cannot connect to its servers. Check your internet connection and Steam server status.
Unable to connect to the PlayStation Network servers. Check your internet connection.
Unable to sign in to Xbox Live. This may be due to account issues or service problems.
The PlayStation system software update failed. Try updating again or contact support.
Windows error indicating the game cannot start due to missing or corrupted system files.
Steam needs an internet connection to update games. Check your connection and Steam settings.
Failed to connect to PlayStation Network servers. Check PSN status and your connection.
Windows error indicating permission issues. Run the game as administrator or check file permissions.
Steam cannot detect an internet connection. Check your network settings and firewall.
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Gaming error codes follow standardized formats established by console manufacturers, gaming platforms, and game developers. Understanding these patterns helps identify the root cause of system failures and connectivity issues.
Gaming codes typically begin with prefixes that indicate the platform or system:
Each code includes contextual information about:
Always verify error codes against official documentation from:
Different error types require different responses:
Checklist for Gaming Code Issues: