WS-37397-9 | Account suspended

Industry

Gaming

Canonical

/gaming/error-codes/ws-37397-9/

Last Updated

Feb 25, 2026

Summary

This code indicates that the PlayStation Network account has been temporarily suspended by the platform.

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What This Code Means

WS-37397-9 appears when PSN restricts account access due to a detected policy or account-related issue. The suspension is applied at the account level, not the console or network. This status prevents access to certain online services. It does not automatically imply permanent enforcement. The code reflects a platform decision rather than a local system error.

Where Users Usually See This Code

PlayStation Network sign-in attempts
Account management screens
Online service access prompts

Why This Code Appears

Account policy enforcement triggered
Account activity review in progress
Temporary restriction applied by the platform

What Typically Happens Next

Online services are restricted
Account status remains unchanged until reviewed
Access may be restored automatically after a period

What This Code Is Not

It is not a console hardware failure
It is not a network connectivity issue
It is not a permanent ban by default

Troubleshooting Checklist

□ Review account status information
□ Monitor official account notifications
□ Wait for platform review to complete

Notes And Edge Cases

Some suspensions are automated and time-limited. Account notifications may not always appear immediately across all regions.

Related Codes

8 links

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