PlayStation Error Codes Explained: PSN Sign-In, Store, Downloads, and Updates
Use this guide to spot whether the failure is PSN status, account auth, storage/update state, or local network health and then fix in the safest order.
TL;DR
- ✓ Check PSN service status when multiple features fail at once.
- ✓ Update/download failures often relate to storage headroom and cache state.
- ✓ Sign-in failures commonly relate to account auth or network time/DNS issues.
- ✓ If one game fails but others work, treat it as game-service specific first.
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Quick Navigation
Symptoms / When you see this
- ✓ CE-/NP-/SU-/WS- codes during downloads, updates, store, or sign-in.
- ✓ Downloads hang or fail verification.
- ✓ Store pages fail or purchases fail.
Root causes (grouped)
- ✓ PSN outage/degradation.
- ✓ Local network issues (DNS/TLS/time mismatch, packet loss).
- ✓ Storage/update state (insufficient space, corrupted cache).
- ✓ Account state (password changes, security checks, licensing).
Step-by-step fixes (safe, prioritized)
- ✓ Confirm service status and retry later if degraded.
- ✓ Restart console/router.
- ✓ Confirm free storage headroom (updates need temp space).
- ✓ Retry a failing download after a clean restart.
- ✓ Verify sign-in credentials and any account verification requirements.
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What NOT to do
- ✓ Do not delete save data unless you are sure what you are removing.
- ✓ Do not repeatedly retry purchases during store instability.
- ✓ Do not factory reset until you rule out service-side causes.
If it persists (escalation checklist)
- ✓ Capture the full code and exact action (sign-in vs update vs store).
- ✓ Test another network to isolate ISP/router blocks.
- ✓ Use official account support if it follows the account.
Code directory within this guide
- ✓ Prefixes are code families, not a complete diagnosis. The code page context matters.
| Code | Meaning | Next step |
|---|---|---|
| CE-30005-8 | HDD/installation error — This code indicates a problem related to storage access or game installation. | Confirm storage/prerequisites; retry after restart |
| CE-34878-0 | Application crash — This code indicates that an application unexpectedly stopped during execution. | Follow the checklist on the code page |
| CE-36329-3 | System software issue — This code indicates a system software-related issue affecting PlayStation functionality. | Follow the checklist on the code page |
| NP-31805-7 | License issue — This code indicates that a content license could not be validated by PlayStation Network. | Follow the checklist on the code page |
| NP-31837-2 | DLC access error — This code indicates that downloadable content could not be accessed or validated. | Follow the checklist on the code page |
| SU-FC02 | Update failed — This code indicates that a launcher or game update could not be completed. | Confirm storage/prerequisites; retry after restart |
| WS-37368-7 | Account banned — This code indicates that the account has been permanently restricted from PlayStation Network services. | Follow the checklist on the code page |
| WS-37397-9 | Account suspended — This code indicates that the PlayStation Network account has been temporarily suspended by the platform. | Follow the checklist on the code page |
| WS-37398-0 | Temporary ban — This code indicates that the account has been temporarily restricted from PlayStation Network services. | Follow the checklist on the code page |
| WS-37403-7 | Network error — This code indicates a network-related issue affecting PlayStation Network connectivity. | Follow the checklist on the code page |
| WS-44750-0 | Payment failed — This code indicates that a payment attempt through PlayStation Network could not be completed. | Follow the checklist on the code page |
Tip: If your exact code isn’t listed, use the closest hub link above and browse related prefixes or message patterns.
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FAQ
What do CE/NP/SU/WS prefixes mean?
They commonly indicate a code family. Exact meaning varies by scenario and console generation, so rely on context.
Why do downloads fail when streaming works?
Downloads and stores use different endpoints; failures can be storage/cache/state or service-side.
How much storage do updates need?
It varies by title and system. Updates often require temporary working space beyond the patch size.
Is changing DNS safe?
Generally safe as a test. If it doesn’t help, revert.
When should I contact support?
When issues follow the account across devices/networks or purchases/subscriptions are involved.
Can one game be down while PSN is up?
Yes. Game publishers run separate services; treat “one title only” issues as publisher-side first.
Why do errors reappear after reboot?
If the root cause is service-side, account state, or persistent cache state, reboots may not resolve it.
Fastest isolation test?
Try a different network (hotspot) and see if behavior changes.
References / Notes
- ✓ Platform status page
- ✓ Console network test tools
- ✓ Official support for the exact code family