Xbox Error Codes: The Complete Troubleshooting Map (0x87* / 0x80* / Sign-In / Updates)

Use this guide to identify whether the failure is account, network, update, or store-related and apply a safe recovery sequence before destructive resets.

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TL;DR

✓ Classify the surface: sign-in, store/purchase, update/install, or gameplay services.
✓ If many users are impacted, check platform status first.
✓ Fix network basics (time/date, DNS reliability, NAT, packet loss) before reinstall loops.
✓ Update failures commonly involve storage headroom or interrupted downloads.

Quick Navigation

Symptoms Root Causes Step-by-step fixes What NOT to do If it persists Code directory Related guides & hubs FAQ References

Symptoms / When you see this

✓ Hex codes like 0x87… or 0x80… during sign-in, updates, store actions.
✓ Downloads stall or updates fail repeatedly.
✓ Multiplayer or party features fail due to connectivity.

Root causes (grouped)

✓ Platform service degradation (auth, store, matchmaking).
✓ Account token/state problems.
✓ Network issues (DNS, strict NAT, packet loss, time mismatch affecting TLS).
✓ Update/install state (storage, corrupted cache, interrupted download).

Step-by-step fixes (safe, prioritized)

✓ Check service status if failures are widespread.
✓ Restart console and router to clear stale sessions.
✓ Verify time/date and test DNS resolution reliability.
✓ Confirm free storage and retry updates after a clean restart.
✓ Test a different network/account to see what follows the issue.

What NOT to do

✓ Do not factory reset first; rule out service outages and network health.
✓ Do not repeatedly retry purchases; you can create multiple pending authorizations.
✓ Do not change advanced router settings without a rollback plan.

If it persists (escalation checklist)

✓ Record code + exact screen/app + timestamp.
✓ Check whether it follows the account across networks/devices.
✓ Use official support for purchase/subscription/account enforcement issues.

Code directory within this guide

✓ Some hex codes overlap with Windows-style result codes. Use the code page context (“where you see this”) to confirm scenario.

Code	Meaning	Next step
0x80004005	Unspecified error — This code indicates that an unspecified error occurred during a system operation.	Follow the checklist on the code page
0x80070005	Access denied — This code indicates that an operation was blocked due to access restrictions.	Verify account permissions and security policy
0x80070057	Invalid parameter — This code indicates that an invalid parameter was encountered during a system operation.	Follow the checklist on the code page
0x80072EE7	Network error — This code indicates that a network-related error prevented an operation from completing.	Follow the checklist on the code page
0x80073CF6	Installation failed — This code indicates that an installation process did not complete successfully.	Confirm storage/prerequisites; retry after restart
0x80073D05	Installation error — This code indicates that an application installation could not be completed.	Confirm storage/prerequisites; retry after restart
0x80240034	Update failed — This code indicates that a Windows update operation did not complete successfully.	Confirm storage/prerequisites; retry after restart
0x8027025A	App took too long — This code indicates that an application failed to start within the expected time.	Follow the checklist on the code page
0x803F8001	Game license error — This code indicates that the console could not validate a game license.	Follow the checklist on the code page
0x803F9006	License problem — This code indicates a problem validating a license for digital content.	Follow the checklist on the code page
0x87DD0005	Network sign-in error — This code indicates that the console was unable to sign in to Xbox Live due to a network-related issue.	Follow the checklist on the code page
0x87DD0006	Xbox Live unavailable — This code indicates that Xbox Live services are currently unavailable.	Follow the checklist on the code page
0x87E0000F	Update error — This code indicates that a system or content update could not be completed.	Confirm storage/prerequisites; retry after restart
0x87DD0019	Service outage — This code indicates that an Xbox Live service outage is affecting connectivity or features.	Follow the checklist on the code page
0x87E10024	Installation error — This code indicates that an installation process could not be completed successfully.	Confirm storage/prerequisites; retry after restart
0x887A0005	DirectX error — This code indicates a DirectX-related error during graphics processing.	Follow the checklist on the code page
0xc000007b	Application error — This code indicates that an application failed to start due to an execution error.	Follow the checklist on the code page
0xC1900101	Driver issue — This code indicates that a driver-related issue interrupted a system operation.	Follow the checklist on the code page

Tip: If your exact code isn’t listed, use the closest hub link above and browse related prefixes or message patterns.

FAQ

Why do Xbox errors look like Windows errors (0x…)?

Some services use Windows-style result codes. The same code can appear in different contexts, so the scenario matters.

Should I change DNS to fix store issues?

It can help when DNS is unreliable. Use it as a test; revert if it doesn’t change behavior.

When is reinstall worth it?

After ruling out service outages, storage constraints, and network failures. Reinstalls rarely fix service-side problems.

What’s the fastest isolation test?

Try a different network (hotspot) or a different account and see what follows the issue.

Why do updates fail even with fast internet?

Validation and storage requirements can fail regardless of speed. Interrupted downloads and cache state are common factors.

Can NAT cause multiplayer issues?

Yes. Strict NAT can block peer connectivity even if downloads work.

If the error follows my account, what next?

That suggests account state or service-side flags. Use official support channels for account-linked issues.

What should I capture before escalating?

The full code, timestamp, affected app, network type, and whether other devices/accounts are impacted.

References / Notes

✓ Platform status page
✓ Console network test tools
✓ Official support articles for exact codes