12007 | Internet connection error

What This Code Means

Where Users Usually See This Code

• Payroll or tax table update checks
• In-app update download steps
• Account sign-in and validation flows

Why This Code Appears

• Proxy settings are required but not configured
• Firewall blocks outbound connections
• DNS resolution problems
• TLS/certificate interception or system time mismatch

What Typically Happens Next

• Updates fail and the application may run without new data
• Retry may succeed after network changes

What This Code Is Not

• It is not a company file database error
• It is not a payment authorization decline

Troubleshooting Checklist

• □ Confirm general internet access from the same workstation
• □ Check proxy settings and corporate firewall policies
• □ Verify system date/time for certificate validation
• □ Test the update from another network to isolate network restrictions
• □ Use the vendor’s support guidance for required endpoints/ports

Notes And Edge Cases