6000 -301 | Company file cannot be opened

What This Code Means

Where Users Usually See This Code

• Sign-in, licensing, or activation flows
• Company file or dataset access steps
• Multi-user or hosted setups
• Sync or update operations

Why This Code Appears

• A required service, permission, or configuration step failed
• A file or database resource could not be opened reliably
• Network name resolution or connectivity was interrupted
• The product detected a validation or state mismatch

What Typically Happens Next

• The workflow stops and prompts for retry
• A limited error message is shown to the user
• Support logs may contain the full cause

What This Code Is Not

• It is not the same as a payment network response code
• It is not guaranteed to be a data loss event

Troubleshooting Checklist

• □ Confirm the product version and the exact code/message shown
• □ Check whether the issue occurs on one device or for all users
• □ Verify file paths, permissions, and required services are running
• □ Confirm network stability if multi-user or hosted
• □ Retry after a controlled restart of the application and host services
• □ If the issue persists, follow vendor support guidance with logs

Notes And Edge Cases