6177, 0 | Could not open company file

What This Code Means

Where Users Usually See This Code

• Opening a company file from a shared folder
• After migration to a new server or NAS
• After a Windows update or security policy change

Why This Code Appears

• Incorrect file location or broken shortcut/path
• Insufficient permissions to the share/folder
• Hosting settings misconfigured for multi-user access
• Firewall/AV blocks the database or file service

What Typically Happens Next

• The company file does not open and the user is returned to the selection screen
• Retry may succeed if the share becomes reachable again

What This Code Is Not

• It is not always a damaged file
• It is not necessarily caused by an incorrect username/password

Troubleshooting Checklist

• □ Open the share in File Explorer to confirm it is reachable
• □ Check that the file path in the application matches the actual location
• □ Verify folder permissions and ownership
• □ Confirm hosting and related services on the server
• □ Use the vendor’s official file diagnostics/repair workflow if indicated

Notes And Edge Cases