6189, 83 | Company file cannot be opened

What This Code Means

Where Users Usually See This Code

• Multi-user mode access to a shared company file
• Workstations connecting to a server-hosted file
• After moving/restoring a company file

Why This Code Appears

• Permissions prevent the product from creating lock/temp files
• Hosting/database services are stopped or misconfigured
• Network connectivity is intermittent
• Security tools block file/database communication

What Typically Happens Next

• The company file fails to open
• Users may be blocked until hosting/service settings are corrected

What This Code Is Not

• It is not necessarily an indication the data is corrupted
• It is not always caused by the end user’s PC

Troubleshooting Checklist

• □ Confirm read/write permissions for all users on the share
• □ Check the host/server configuration and running services
• □ Try opening the file locally to isolate network vs file issues
• □ Ensure the host and workstation can communicate over required ports
• □ Follow vendor guidance for multi-user hosting diagnostics

Notes And Edge Cases