POS Systems Error Code
Systems & Devices
POS Systems
41 | Lost card
Industry
Systems & Devices
Canonical
/systems/pos-systems/error-codes/41/
Last Updated
Feb 27, 2026
Summary
The issuer indicates the card is reported lost; the authorization should be declined.
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What This Code Means
Response code 41 indicates the issuer has flagged the card as lost. Transactions should not proceed, and the customer must contact their issuer. Operational handling of card-retain instructions depends on merchant and acquirer policy.
Where Users Usually See This Code
- Authorization attempts on a card reported lost
- Terminal messages indicating a hard decline
Why This Code Appears
- The cardholder reported the card lost
- The issuer blocked the account/card for security reasons
What Typically Happens Next
- The transaction is declined
- The customer uses a different payment method
What This Code Is Not
- It is not a connectivity problem
- It is not a merchant setup error
Troubleshooting Checklist
- □ Ask the customer to contact their issuer and use another payment method
- □ Follow acquirer guidance for any card-retain messaging
Notes And Edge Cases
Merchants typically should not take unsafe actions; follow your acquirer/merchant handbook.
Related Codes
8 links
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