002 | Activation or setup error

Industry

Systems & Devices

Canonical

/systems/smart-devices/error-codes/002/

Last Updated

Feb 27, 2026

Summary

A Roku device could not complete setup/activation, commonly due to connectivity or service availability.

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What This Code Means

Roku error code 002 is part of the setup/activation error family shown during device setup. It indicates the Roku could not complete the required activation step at that time.

Where Users Usually See This Code

During device setup after a factory reset
When linking the device to an account

Why This Code Appears

Roku service is temporarily unavailable
Network connectivity or DNS issues
Router firewall/captive portal interference

What Typically Happens Next

Setup stops until activation succeeds

What This Code Is Not

It is not a channel-specific playback issue
It is not a Wi‑Fi password error by itself

Troubleshooting Checklist

□ Restart Roku and router
□ Try a different network (mobile hotspot) to isolate home-network issues
□ Check whether captive portal sign-in is required on the network

Notes And Edge Cases

Some networks block device activation endpoints; testing on another network is a fast way to confirm.

Related Codes

8 links

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