001 - Activation or setup error
Smart Devices Feb 27, 2026
A Roku device encountered a setup/activation issue and could not complete the requested step.
Smart Devices Error Codes
Smart-device setup and connectivity errors during pairing, onboarding, and firmware updates.
Smart devices (cameras, thermostats, speakers, home automation) often show short setup errors or connectivity messages during onboarding, pairing, and firmware updates. Many are not hardware failures; they reflect account, Wi‑Fi, Bluetooth, or cloud-service conditions.
This hub documents common, recognizable smart-device error identifiers and the situations where they appear. Guidance focuses on safe steps such as network checks, firmware update retries, and account verification.
What you'll find here
- ✓ Operating system, firmware, and device codes mapped to plain-language meanings
- ✓ Safe troubleshooting checklists that avoid risky or invasive instructions
- ✓ Related-code links to help you move between nearby prefixes and families
- ✓ Featured and recently indexed pages for fast discovery
Recently Indexed
18 codes002 - Activation or setup error
Smart Devices Feb 27, 2026
A Roku device could not complete setup/activation, commonly due to connectivity or service availability.
004 - Activation or setup error
Smart Devices Feb 27, 2026
A Roku setup/activation step failed and the device could not continue until connectivity is restored.
012 - Ethernet connection problem
Smart Devices Feb 27, 2026
A Roku device detected an Ethernet connectivity problem and could not complete network access.
013 - Cannot connect to wireless network
Smart Devices Feb 27, 2026
A Roku device could not connect to the configured Wi‑Fi network.
014.10 - Wi‑Fi connection error
Smart Devices Feb 27, 2026
A Roku device reported a wireless connectivity issue while trying to connect or stay connected.
014.11 - Wi‑Fi connection error
Smart Devices Feb 27, 2026
A Roku device reported a Wi‑Fi connection issue and could not reliably reach the internet.
014.20 - Weak Wi‑Fi signal
Smart Devices Feb 27, 2026
A Roku device indicates the wireless signal strength is insufficient for reliable connectivity.
014.50 - Temporary communication failure
Smart Devices Feb 27, 2026
A Roku device encountered a temporary network communication failure while trying to access services.
017 - Poor wireless signal
Smart Devices Feb 27, 2026
A Roku device indicates the Wi‑Fi signal quality is poor and may cause streaming issues.
003 - Network connection error
Smart Devices Feb 27, 2026
A smart streaming device could not connect to required network services.
005 - Network error
Smart Devices Feb 27, 2026
The device could not complete an online step due to network connectivity problems.
009 - Connection issue
Smart Devices Feb 27, 2026
The device reported an issue connecting to online services.
014 - Cannot connect to wireless network
Smart Devices Feb 27, 2026
The device could not connect to the configured Wi‑Fi network.
014.30 - Wireless signal or authentication issue
Smart Devices Feb 27, 2026
The device could not complete a Wi‑Fi connection attempt under current conditions.
014.40 - Wireless configuration problem
Smart Devices Feb 27, 2026
A Wi‑Fi configuration or compatibility issue prevented connecting to the network.
016 - Service connection error
Smart Devices Feb 27, 2026
The device could not reach required services, often during updates.
018 - Service unavailable
Smart Devices Feb 27, 2026
The device could not complete an online step due to service reachability problems.
Common / Featured
12 codes001 - Activation or setup error
Smart Devices ★ Featured
A Roku device encountered a setup/activation issue and could not complete the requested step.
002 - Activation or setup error
Smart Devices ★ Featured
A Roku device could not complete setup/activation, commonly due to connectivity or service availability.
004 - Activation or setup error
Smart Devices ★ Featured
A Roku setup/activation step failed and the device could not continue until connectivity is restored.
012 - Ethernet connection problem
Smart Devices ★ Featured
A Roku device detected an Ethernet connectivity problem and could not complete network access.
013 - Cannot connect to wireless network
Smart Devices ★ Featured
A Roku device could not connect to the configured Wi‑Fi network.
014.10 - Wi‑Fi connection error
Smart Devices ★ Featured
A Roku device reported a wireless connectivity issue while trying to connect or stay connected.
014.11 - Wi‑Fi connection error
Smart Devices ★ Featured
A Roku device reported a Wi‑Fi connection issue and could not reliably reach the internet.
014.20 - Weak Wi‑Fi signal
Smart Devices ★ Featured
A Roku device indicates the wireless signal strength is insufficient for reliable connectivity.
014.50 - Temporary communication failure
Smart Devices ★ Featured
A Roku device encountered a temporary network communication failure while trying to access services.
017 - Poor wireless signal
Smart Devices ★ Featured
A Roku device indicates the Wi‑Fi signal quality is poor and may cause streaming issues.
003 - Network connection error
Smart Devices ★ Featured
A smart streaming device could not connect to required network services.
005 - Network error
Smart Devices ★ Featured
The device could not complete an online step due to network connectivity problems.
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Reading smart device errors
Most smart-device failures cluster around:
- Pairing (Bluetooth/QR onboarding)
- Wi‑Fi (2.4GHz vs 5GHz, WPA settings)
- Cloud authentication (account/session issues)
- Firmware updates (download/apply failures)
Safe troubleshooting starts with confirming the network environment and whether the vendor’s service is currently degraded.
Frequently Asked Questions
Do smart device codes mean the device is defective?
Often no. Many codes indicate setup or connectivity issues.
Should I delete and re-add the device?
Only after confirming your account and network are stable. Re-adding can reset configuration.
Can Wi‑Fi band selection matter?
Yes. Many devices require 2.4GHz and won’t join 5GHz-only networks.
Are cloud outages a common cause?
Yes. If a vendor service is down, devices may fail to authenticate or update.
Do firmware updates fail often?
They can, especially on weak Wi‑Fi. Retrying on a stable network is usually the safest first step.
What’s the safest isolation step?
Test whether other devices on the same network can reach the internet reliably.