Smart Devices Error Code
Systems & Devices
Smart Devices
013 | Cannot connect to wireless network
Industry
Systems & Devices
Canonical
/systems/smart-devices/error-codes/013/
Last Updated
Feb 27, 2026
Summary
A Roku device could not connect to the configured Wi‑Fi network.
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What This Code Means
Roku error code 013 indicates the device cannot connect to the Wi‑Fi network. This can be caused by incorrect credentials, weak signal, or router configuration that prevents the device from joining.
Where Users Usually See This Code
- During Wi‑Fi setup
- After changing router SSID/password
Why This Code Appears
- Wrong Wi‑Fi password
- Weak signal or interference
- Router compatibility settings (band, security mode)
What Typically Happens Next
- Device remains offline until it can join Wi‑Fi
What This Code Is Not
- It is not an account activation error by itself
- It is not proof the internet is down
Troubleshooting Checklist
- □ Re-enter Wi‑Fi credentials carefully
- □ Move the device closer to the router to test signal
- □ Restart router and Roku
Notes And Edge Cases
Some routers require enabling legacy compatibility modes for older Wi‑Fi clients.
Related Codes
8 links
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