Printers Error Code
Systems & Devices
Printers
13.20 | Paper jam
Industry
Systems & Devices
Canonical
/systems/printers/error-codes/13-20/
Last Updated
Feb 27, 2026
Summary
A printer detected a paper jam condition in the paper path.
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What This Code Means
13.xx error codes are widely used by many laser printer families to indicate paper jams. The specific suffix (such as 13.20) typically points to a jam location or sensor area, which varies by model.
Where Users Usually See This Code
- Printer control panel during printing
- After a misfeed or skewed page
Why This Code Appears
- Paper misfeed, skew, or torn scraps in the path
- Worn rollers or pickup mechanisms
- Incorrect paper type or tray guides
What Typically Happens Next
- The job stops and the printer prompts to clear the jam
What This Code Is Not
- It is not a firmware crash
- It is not a network error
Troubleshooting Checklist
- □ Follow the printer’s on-screen jam removal prompts for the indicated area
- □ Remove all paper scraps and verify sensors/doors close properly
- □ Reload paper and ensure tray guides are aligned
- □ Replace rollers/maintenance kit if jams are frequent
Notes And Edge Cases
Jam location codes differ by model; use the service manual for the exact jam area mapping.
Related Codes
8 links
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