E02 | Paper jam

Industry

Systems & Devices

Canonical

/systems/printers/error-codes/e02/

Last Updated

Feb 27, 2026

Summary

The printer detected a paper jam or paper feed obstruction and stopped the job.

Learn More

Use these links to pivot between the directory, a focused guide, and nearby related codes.

Hub

Guides

Printer Error Codes for Offices: HP, Canon, Brother, Epson + Fix Decision Tree

Related Codes

What This Code Means

E02 is commonly used by some printer families to indicate a paper jam or paper feed problem. The exact jam location and sensor mapping depends on the model, but the general meaning is that paper did not move through the path as expected.

Where Users Usually See This Code

Printer display panel when printing starts
After loading new paper or switching media types

Why This Code Appears

Paper is skewed, curled, or loaded incorrectly
Rollers are dirty or worn
Paper scraps remain from a previous jam

What Typically Happens Next

The printer stops and prompts you to clear the jam

What This Code Is Not

It is not a firmware crash
It is not a driver update problem

Troubleshooting Checklist

□ Open access panels and remove jammed paper carefully
□ Remove all scraps; check the duplexer/rear path if equipped
□ Reload paper and align tray guides
□ Try a different paper type or a smaller stack

Notes And Edge Cases

Because code naming varies by manufacturer, confirm the code family for your exact printer model.

Related Codes

8 links