13.20 | Paper jam

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/systems/printers/error-codes/13-20/

Last Updated

Feb 27, 2026

Summary

A printer detected a paper jam condition in the paper path.

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Guides

Printer Error Codes for Offices: HP, Canon, Brother, Epson + Fix Decision Tree

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What This Code Means

13.xx error codes are widely used by many laser printer families to indicate paper jams. The specific suffix (such as 13.20) typically points to a jam location or sensor area, which varies by model.

Where Users Usually See This Code

Printer control panel during printing
After a misfeed or skewed page

Why This Code Appears

Paper misfeed, skew, or torn scraps in the path
Worn rollers or pickup mechanisms
Incorrect paper type or tray guides

What Typically Happens Next

The job stops and the printer prompts to clear the jam

What This Code Is Not

It is not a firmware crash
It is not a network error

Troubleshooting Checklist

□ Follow the printer’s on-screen jam removal prompts for the indicated area
□ Remove all paper scraps and verify sensors/doors close properly
□ Reload paper and ensure tray guides are aligned
□ Replace rollers/maintenance kit if jams are frequent

Notes And Edge Cases

Jam location codes differ by model; use the service manual for the exact jam area mapping.

Related Codes

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