Claims Processing Error Code
Insurance / Claims Processing
X12 EDI 997 Acknowledgment (AK5)

AK5-X | Rejected (Decryption Content Unreadable)

Industry
Insurance
Canonical
/insurance/claims-processing/error-codes/ak5-x/
Last Updated
Apr 16, 2026
Summary

AK5-X means the 997 transaction set was rejected because content after decryption could not be analyzed.

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What This Code Means

AK5 “X” is a rejection tied to encryption/decryption handling. It typically indicates a mismatch in encryption settings, corrupted payload, or a partner-side parsing failure after decryption.

Step-by-step fix

1) Confirm encryption settings match the partner’s requirements (algorithm, key/cert, signing vs encryption).

2) Verify certificate chains and that the correct public key was used for encryption.

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Related Codes

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